1. Business Analyst:
Documents:
- User Stories: Clear, concise descriptions of user needs or features.
- Product Backlog: A prioritized list of user stories and features.
- Acceptance Criteria: Explicit conditions that a user story must meet to be considered done.
- Requirements Traceability Matrix: Links user stories to specific requirements.
- Release Plan: An overview of planned releases and feature prioritization.
Metrics:
- Story Points Completed: A measure of the work accomplished in each sprint.
- Velocity: The rate at which the team completes user stories.
- Backlog Size: The number of user stories in the backlog.
- Feature Lead Time: Time taken from the creation of a user story to its delivery.
- Business Value Delivered: The value delivered to the end-users or customers.
2. Developer:
Documents:
- Source Code: Managed in a version control system (e.g., Git).
- Technical Documentation: High-level architecture and design documents.
- Definition of Done (DoD): Criteria that must be met for a user story to be considered complete.
- Deployment Plan: Procedures for deploying code to different environments.
- Release Notes: Documentation of code changes and new features.
Metrics:
- Code Churn: The rate of code changes.
- Code Quality: Measured by code review feedback and static analysis tools.
- Code Coverage: The percentage of code covered by automated tests.
- Deployment Frequency: How often code is deployed.
- Cycle Time: The time it takes to move a user story from development to production.
3. Testing Team:
Documents:
- Test Cases: Specific scenarios and conditions to validate functionality.
- Test Plans: An overview of the testing strategy for the project.
- Defect Reports: Documenting and tracking defects found during testing.
- Test Data: Data used in testing scenarios.
- Test Automation Scripts: If applicable, scripts for automated testing.
Metrics:
- Test Case Pass Rate: The percentage of test cases that pass.
- Defect Density: The number of defects found per unit of code.
- Defect Resolution Time: Time taken to resolve defects.
- Test Execution Time: Time taken to execute test cases.
- Regression Test Coverage: The percentage of the application covered by regression tests.
4. Release Management:
Documents:
- Release Plan: An overview of planned releases and features.
- Release Checklist: A list of tasks and criteria for each release.
- Change Log: A record of changes made in each release.
- Deployment Instructions: Instructions for deploying code to various environments.
- Service Level Agreements (SLAs): Agreements defining support and response times.
Metrics:
- Release Frequency: How often releases occur.
- Release Stability: Measuring post-release issues and their impact.
- Release Lead Time: The time taken from code completion to deployment.
- Deployment Success Rate: Percentage of successful deployments.
- Service Level Agreement (SLA) Adherence: Ensuring SLAs are met for support and response times.
5. Production Support:
Documents:
- Service Level Agreements (SLAs): Agreements defining support and response times.
- Incident Reports: Documentation of issues and their resolutions.
- Knowledge Base: A repository of known solutions and best practices.
- Change Request Documentation: Record of requested changes to the production environment.
- Post-Incident Reports: Analysis of major incidents and their resolutions.
Metrics:
- Incident Response Time: How quickly issues are addressed.
- Incident Resolution Time: The time taken to resolve issues.
- Incident Volume: The number of issues reported over time.
- Change Request Turnaround Time: Time taken to implement requested changes.
- Customer Satisfaction: Feedback from end-users or customers.